Ratings & Reviews

Overall Rating

(10 reviews)
90% of customers recommend this property

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Resident Reviews

submitted by Lili D. - |Recommended: YesBest Service — best place
submitted by Megan N. - |Recommended: YesThe Shelby — Great home, some changes due to new management.
submitted by Golnaz S. - |Recommended: YesDomonique Is The Best — I just wanted to say I have enjoyed living here for almost 2 years. When management changed I was worried we may not have the same level of customer service, but Domonique has been a delight, he is always pleasant and helpful.
response from property -Hello Golnaz, Thank you for your kind words. We love hearing about how despite the change in management, we have not wavered with our delightful, pleasant, and helpful customer service. We pride ourselves on making every interaction with our residents astoundingly positive. If you have any other comments, please feel free to contact us at (571) 449-3829! Best Wishes, The Shelby Management Team
submitted by Ali B. - |Recommended: YesI really love living here and enjoyed touring the building from time to time. Dom, Kevin or Krista are amazing people, thank you for everything guys Definitely putting the word out and recommending...
response from property -Hello Ali, Thank you for taking the time to leave us a review. We appreciate the 5-star rating and kind words! Our staff members strive to provide top-notch customer service for both prospects and residents. If you have any further feedback, please contact us at theshelby@havenresidential.com. Best, The Shelby Management Team
submitted by Kris - |Recommended: YesGreat community, great tenants, great housing, amazing overall would definitely reccomend. Affordable and very nice owner.
response from property -Hello Kris, Thank you for taking the time to leave us a review. We appreciate the 5-stars and kind words! We strive to provide a comfortable, welcoming community for all of our residents. If you have any further feedback, please contact us at theshelby@havenresidential.com. Best, The Shelby Management Team
submitted by Tiffany G. - |Recommended: NoPoor Mangement Staff — I recently moved to the Shelby and I must say the apartments are not built very well. The ceilings and walls are always cracking. Also you can hear the residents in the courtyard at all hours of the night. The hall way smells like trash all the time and the package room is a mess. When I first moved in I used to get texts on my phone if I had a package. Now I don't get any texts. I just have to go down there and check myself randomly. I also don't know why my packages are always missing or not put away where they should be. On three instances I could not find my package and I asked the guy at the front desk to help me locate it. He did not get up not one time to help me look for it. And he clearly was not busy. So then he says what apartment are you in I tell him my apartment number and he says he will do an audit and try to locate the package and will contact me tomorrow. Weeks go by and he never calls or emails me This happened three times. He says he will follow up with you but never does. He just totally lies in your face. Smh
response from property -We are so sorry to hear about your experience here with us and our staff. We do care about our residents and invite you to call us to discuss your maintenance and package concerns further. We aim to address all issues as they are brought to our attention. We value you as a part of our community and greatly appreciate your feedback, Tiffany. Sincerely, The Shelby
submitted by Tyler F. - |Recommended: YesAwesome Staff And Community — I've lived here for about 5 months now, met all of the new staff and many residents. This is a home, not an apartment complex.
response from property -Thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home. Warm Regards, The Shelby Management Team.
submitted by Rickie J. - |Recommended: YesMy Amazing New Apartment — I am a brand new resident at the Shelby and in all of my years I have never been in an apartment complex such as this. The front desk staff's customer service is above 5 star, the facility is gorgeous, the mailing system is safe and perfect and the maintenance is the quickest I have ever seen. I absolutely love this complex and I will be recommending this to many of my friends and family.
response from property -Thank you for posting this review, Rickie! We are thrilled to hear that your experience so far here at The Shelby has been above 5-star! We are determined to be the best. We are eager to receive more feedback, please call us at (571) 449-3829 or contact us via email at theshelby@havenresidential.com! With gratitude, The Shelby Management Team
submitted by Deceil S. - |Recommended: YesThe Shelby A Great Place To Live And Call Home — quiet, very attentive staff, great amenties and no problem parking. You're near everything couldn't find a better place to call home.
response from property -Thank you for taking time to post this review, Deceil. We are very pleased to hear about your 5-star experience here with us. We care about our residents and greatly appreciate your feedback. Warmest Regards, The Shelby
submitted by Kevin A. - |Recommended: YesA Convenient Property To Work And Play Within The Dmv — Quiet community with roomy apartments and modern appliances. The apartment's d├ęcor inspires residents to transform their spaces and feel proud about their community.
response from property -Kevin, on behalf of our entire team, thank you. We are thrilled that you have enjoyed our spacious homes. Here, at The Shelby, our team works extremely hard to maintain the beautiful exterior and interior appearances. Please let us know how we can continuously improve by contacting us at theshelby@havenresidential.com. Thank you again for providing this feedback! Warm Regards, The Shelby Management Team

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Shelby, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Shelby, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose